Adding DNS records in Shopify

Note

The instructions below use subdomain.example.com as an example of a custom domain where example.com is your domain.

Note

This instruction applies to domains that are transferred to Shopify or registered there in the first place. Third-party domains connected to Shopify should be managed in respective domain registries.

For delegated setup,

  1. In your Shopify admin, go to your primary domain settings (Settings → Domains)

  2. Add NS records listed in Talkable custom domain settings.

For self-managed setup of a custom web domain,

  1. Add a subdomain in Shopify.

  2. Edit the automatically created CNAME record for the subdomain to point to Talkable. See the value of the CNAME record in Talkable custom domain settings. Example: your-talkable-site-id.elb.talkable.com

  3. Add another CNAME record to verify the SSL certificate created by Talkable.

For self-managed setup of a custom email domain,

  1. Add a subdomain in Shopify.

  2. Add the CNAME, MX, and other records listed on Talkable custom domain settings to enable the email sending.